Open position

Support Engineer (m/f)

Place of employment:
Varaždin, Croatia
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Take the next step in your career and join our team as a Support Engineer!

CRATIS is a premium managed cloud provider. We are committed, responsible, helpful, reliable, innovative, and secure. We encourage proactivity and personal and professional development of each of us. We aim to make a positive impact on our employees, customers, and society. With an agile approach to projects, the CRATIS team creates state-of-the-art solutions, continuously developing and uncovering greater potentials. We occasionally work from home, primarily from our spaces in Varaždin and Zagreb, and in data centers. 

We are quite good at what we do. Our customers recognize this very quickly, which is why they stay with us and rely on us in the long term. To become even better, we need you! :) 


Job description:

As a Junior Engineer in the CRATIS Support team, your task will be to install, configure, and maintain customer and network infrastructure, both for CRATIS and also for customer environments located physically in CRATIS data centers.


The position includes the following responsibilities: 

  • Maintaining Windows and Linux servers and services
  • Maintaining user network systems
  • Monitoring system performance and troubleshooting to ensure optimal functionality and availability of services
  • Implementing security measures and system upgrades
  • Performing tasks with attention to customer SLA
  • Responding to incidents inside and outside of work hours according to availability schedule (on-call rotation), taking care of SLO/SLA policies
  • Addressing challenges in close cooperation with other technical teams or service/equipment providers (presales, core, etc.)
  • Implementing security policies and access control at every step of the solution implementation process
  • Ensuring customer satisfaction from a technical standpoint

What do we expect from our colleague:

Soft skills

  • Desire for learning and personal and professional development
  • A sense for excellence – striving for the best
  • Positive attitude and sense of humor
  • Good communication skills – politeness and kindness
  • Team player – ability to efficiently collaborate with members of other teams, as well as other stakeholders with various technical backgrounds
  • Developed organizational skills – ability to manage time, prioritize tasks, habits of documenting changes, and leading projects to completion

Technical skills

  • Experience with system administration (at least one of the following): Windows server ecosystem and/or LAN/WAN
  • Possession of certificates in any of the areas mentioned above is a big plus
  • Experience in scripting and automation is a plus

What do we offer to our future colleagues:

  • Professional development and learning in working on large challenging international projects with a high degree of independence, in a company with modern visions and a talented team of people
  • Continuous education and certification with internal mentoring and workshops - we aim to be the best and are here to support each other
  • Atlassian ecosystem, relaxed work atmosphere with flexible working hours and a combination of office and home-based work
  • Competitive salary (1300-1950+ Gross range) plus annual bonuses for outstanding results, valuing skills and experience


We value dedication, independence, as well as teamwork, results, and responsibility.

Anyone who wants to freely develop their career, experience a sense of creativity in IT, and take pride in their accomplishments is welcome. We will provide additional motivation in various ways.

If you like what we offer, apply now!

Sign up here


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